Communication


08Sep 2013

Do You Communicate in Morse Code, FM radio waves or HDTV?

The fact that people have different communication styles in not news. However, I have found a “word picture” that seems to really help individuals get a better sense of how different they are from others, and also gives a clearer understanding on the challenges they have in communicating effectively with those close to them. There is a wide range in

17Nov 2011

Utilizing Thanksgiving as a Reminder to Appreciate Your Staff

Thanksgiving is the holiday where we are encouraged to be thankful for the good things in our lives – health, safety, adequate food, clothing, and shelter, as well as the many material blessings we have. For most people, Thanksgiving is usually more of a personally-focused celebration, including sharing meals and time with family and friends.But the Thanksgiving holiday season can

05Sep 2011

5 Tips for Improving Your Workplace

Labor Day used to be a day to recognize the benefits of organized labor and, more broadly, celebrate the American work ethic. More recently, however, it serves as a painful reminder of the deterioration of the American workplace. The national statistics, with unemployment between 9 percent and 17 percent depending on whom you ask, are bad enough. But even for

14Nov 2010

Common Concerns in Transferring Wealth — Confirmations from Princeton

Last week I had the opportunity and privilege of being one of three facilitators at an event at Princeton University entitled, “Conversations about Family, Wealth & Philanthropy”. With my long-time friend, Doug Bauer (CEO of the Clark Foundation, formerly of Rockefeller Philanthropy Advisors) and my new friend, William Zabel (well-know estate planning attorney in NYC and author of The Rich

24Oct 2010

Reflecting Reality — Sometimes Means Telling People Things They Don't Want to Hear

When working with people in my role as a coach or counselor, I often tell them that part of my role is to “reflect reality” to them — to give them objective and honest feedback on how I see their situation, and what choices they actually have (versus the choices they wish they have). Some examples include: *Helping family business

12Sep 2010

Working Together with Your Spouse — In Business & At Home

One of the issues that I deal with almost every week is the challenges associated with spouses working together. (If you do not work together in a business setting, do not “check out” yet — these issues occur for virtually all couples, because you have to “work together” at home — either doing projects, making meals, managing the finances, doing

22Jul 2010

From Morse Code to 3D Movies: What Kind of Communicator Are You?

Recently, I was working with a husband and wife who also own and run a business together. One of the issues that came up was their differences in communicating, and how this creates challenges in their relationship (both personally and as co-managers). I used a “word picture” that helped illustrate the difficulties they are experiencing in communicating with one another.

08Jul 2010

Understanding the Nature of Trust

I wrote about trust in business relationships a few months ago. But the issue of trust in relationships keeps coming up again and again in the work I do. Really, it is the lack of trust that continues to reappear. The issue is so foundational to healthy relationships, I feel compelled to write on the topic again – and explain

07Mar 2010

Creative Problem-Solving: Ways to Communicate When the Other Person Just Doesn't "Get It"

My wife (Kathy) and I have been married 30 years. We are both college-educated and fairly good communicators. Most people understand us when we talk or write. But sometimes we have a hard time communicating with each other. It is not that we don’t try, or that one of us doesn’t want to understand. But occasionally (I think it is

09Feb 2010

Trust and Business Relationships — Some Common Pitfalls

Recently, in a variety of settings I am observing the issue of trust impacting business relationships. Obviously, trust is at the foundation for business transactions — that the vendor will provide the goods or services purchased, that the goods or services will be at the quality level described initially, and that the customer will pay for the goods or services

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