Communication


06Jun 2013

Why Cynicism is Good for Your Workplace

This may seem to be a bit of an “about face” for me – given my previous writing on how cynicism is a result of “bad recognition” or when employees question the authenticity of appreciation communicated. But it occurred to me that, really, cynicism can be a positive influence in our workplaces. How? When people are cynical, they are giving

22Mar 2013

Why “Everybody Just Get Along” Isn’t a Good Long-term Strategy for a Healthy Family

In working with family-owned businesses for several years now, I’ve seen one pattern of relating that consistently doesn’t work over the long term.  In many families there is a mantra that dictates the family members’ behavior, and that can carry over to the business as well.  It is: “Now let’s all just get along.”  While the “just get along” message

17Nov 2011

Utilizing Thanksgiving as a Reminder to Appreciate Your Staff

Thanksgiving is the holiday where we are encouraged to be thankful for the good things in our lives – health, safety, adequate food, clothing, and shelter, as well as the many material blessings we have. For most people, Thanksgiving is usually more of a personally-focused celebration, including sharing meals and time with family and friends.But the Thanksgiving holiday season can

05Sep 2011

5 Tips for Improving Your Workplace

Labor Day used to be a day to recognize the benefits of organized labor and, more broadly, celebrate the American work ethic. More recently, however, it serves as a painful reminder of the deterioration of the American workplace. The national statistics, with unemployment between 9 percent and 17 percent depending on whom you ask, are bad enough. But even for

13Aug 2011

Lessons Learned from Media Interviews

In the past two weeks since the launch of Dr. Chapman’s and my book, the 5 Languages of Appreciation in the Workplace, I have had over 20 media interviews — radio (mostly), TV, and print.  It has been a fun and interesting experience — and I have more to do in the coming weeks. I thought I would share some

17Jul 2011

Too Much Information — Tips for Managing Information Overload

“TMI”  (“too much information”) is a message teens and young adults sometimes send to their peers — or even their parents.  But usually it is used in the context of  “that is more personal or detailed information about that situation than I ever wanted to know.” As is becoming more and more obvious, however, “too much information” is an issue

14Nov 2010

Common Concerns in Transferring Wealth — Confirmations from Princeton

Last week I had the opportunity and privilege of being one of three facilitators at an event at Princeton University entitled, “Conversations about Family, Wealth & Philanthropy”. With my long-time friend, Doug Bauer (CEO of the Clark Foundation, formerly of Rockefeller Philanthropy Advisors) and my new friend, William Zabel (well-know estate planning attorney in NYC and author of The Rich

24Oct 2010

Reflecting Reality — Sometimes Means Telling People Things They Don't Want to Hear

When working with people in my role as a coach or counselor, I often tell them that part of my role is to “reflect reality” to them — to give them objective and honest feedback on how I see their situation, and what choices they actually have (versus the choices they wish they have). Some examples include: *Helping family business

12Sep 2010

Working Together with Your Spouse — In Business & At Home

One of the issues that I deal with almost every week is the challenges associated with spouses working together. (If you do not work together in a business setting, do not “check out” yet — these issues occur for virtually all couples, because you have to “work together” at home — either doing projects, making meals, managing the finances, doing

22Jul 2010

From Morse Code to 3D Movies: What Kind of Communicator Are You?

Recently, I was working with a husband and wife who also own and run a business together. One of the issues that came up was their differences in communicating, and how this creates challenges in their relationship (both personally and as co-managers). I used a “word picture” that helped illustrate the difficulties they are experiencing in communicating with one another.

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