One of the benefits I receive from the work I do with family-owned businesses and successful business leaders is the opportunity to hear their life (and business’ life) story, and learn from them (hopefully!) . One of the questions we typically ask in our interviews is: “To what do you attribute your financial and business success?” Common answers are “perseverance”,
Businesses are primarily focused on selling their products or services to customers and making the profit (or creating value in the business to be captured when the business sells). That is the essence of business. And that can be done in lots of ways — by treating your employees well or “using” them, by providing quality products or by scamming
Wow. There are some life experiences that almost take your breath away. I’m not talking about riding a rollercoaster, or seeing an outstanding artistic performance. But a quieter experience, that upon reflection, has a deep impact on you. This week I had one of those. I had the privilege of going to New York City to help facilitate a discussion
I am in the midst of a season of personal growth, and I really don’t like it (the present experience, at least). I react (I was going to say “hate” but that seems too strong) to speakers or writers who say, “Growth is natural. You don’t see a tree ‘trying’ to grow, do you? You just need to have the
As I travel, meeting with various families, businesses and organizational leaders, I am exposed to a wide range of people, situations and subcultures (usually within the U.S., but also with English-speaking families overseas [I acknowledge much of my life experience is limited by a North American bias]). These experiences, in combination with the changes occurring within our economy, government and
Sometimes someone writes an article, or gives a speech, that is noteworthy. Their thoughtfulness and manner of communication is remarkable. And you really can’t add much to what they have already said. But you want to share their thoughts with those important to you. Such is the nature of the article, based on his commencement speech to the 2010 graduating
I wrote about trust in business relationships a few months ago. But the issue of trust in relationships keeps coming up again and again in the work I do. Really, it is the lack of trust that continues to reappear. The issue is so foundational to healthy relationships, I feel compelled to write on the topic again – and explain
Recently, I went to our state high school track and field championship meet — it is a wonderful spectacle — thousands of student athletes, coaches, friends and family members in one stadium. Vibrant colors are displayed in the uniforms, supportive T-shirts and baseball caps, and tents (to keep the students out of the sun). Lots of sunshine, sunscreen and water
Over the past few months, I have had the opportunity to work closely with business teams comprised of highly talented and successful professionals. Some of these high-powered teams work together well and achieve amazing results, while some of the teams are struggling a bit in working together effectively. And one of the teams had to reorganize because the team members
Recently, in a variety of settings I am observing the issue of trust impacting business relationships. Obviously, trust is at the foundation for business transactions — that the vendor will provide the goods or services purchased, that the goods or services will be at the quality level described initially, and that the customer will pay for the goods or services
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